Review Terrible customer service when there’s a problem

After spending £325 in a month, I was unhappy with one £15 product. Manager Sean and owner Bumper said THEY thought it was ok. What I thought didn’t matter, so no replacement. When I asked for a receipt, Sean told me he had other customers and couldn’t “drop everything for me” (They could drop everything when taking my £325 though). The real test of good customer service is not when customers are happy, but when they’re not and Kolormaster failed miserably. I’d also recommend checking costs. I got charged £25 for about 10-12 photos and some were so poor I couldn’t use them (Snappy Snaps was much cheaper and better quality). Their Facebook profile banner states ‘Support local business’ but I won’t be supporting this local business again. They no longer permit reviews on their Facebook and that speaks volumes.